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REFUND POLICY

At  Regal Garden Sanctuary we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Unless your goods are faulty then you have 30 days to return from your delivery date.

To be eligible for a refund, your item must be in the same condition that you received it, undamaged and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at regalsanctuaryoutdoors@gmail.com. If your return is accepted, we’ll send you a return shipping label for smaller items and will advise how and where to send your shipment. For larger items a courier will be arranged for collection. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at regalsanctuaryoutdoors@gmail.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, we do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

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